Outsourcing: DWP Telephone Services – Question | Lords debates

My Lords, I declare my interest as set out in the register. Telephones aside, does my noble friend agree that there are real opportunities for DWP to deploy new technologies across all its activities? Is she aware of the proof of concept that the department ran of putting benefits in a tokenised form on a distributed ledger technology platform delivered through a smartphone device—cost out, empowerment in—for benefit recipients? Does she agree that it is time to run a pilot for that scheme and to run proofs of concept for new technologies right across all DWP’s activities?